Insurance Pal

Navigating your insurance benefits and getting to the right provider can be frustrating. But not with Insurance pal. Our innovative health care delivery system focuses on improving care, lowering costs and enhancing your access to health care. You can better manage your benefits and understand your health plan with our patient advocate program or our free mobile app.

We provide a high touch environment for your members to get answers to their questions, coordinate insurance, locate physicians and hospitals, answer billing questions, negotiate claims or out of pocket expenses and much more. We promote member involvement, and education. Insurance pal acts as a partner and a guide for members to navigate their health, dental and vision insurance services more effectively. We find low cost alternatives to healthcare services.

Members may contact the Patient Advocate during business hours or the Patient Advocate may pro-actively reach out to the member to offer assistance, guidance and education.

We offer a white label product for employers who want to offer this service to their employees Introducing our new app for iPhone and Android. This app allows members to get their ID card, eligibility and benefits on their phone or mobile device. It also allows members to search for providers and send a copy of their ID card to their chosen provider instead of carrying paper or plastic cards. If you are interested contact us at (888) 391-3301.

Benefits and and accumulators

are available and easy to find along with your benefit summary.

Contact us (888) 918-0830

All of your family members are listed with their coverages and accumulators are available.

Assist with Pharmacy Issues
Help understanding EOB's
Scheduling MRI's and Imaging
Eligibility questions or issues
Using your EAP/mental health benefits
Alternative health care services
Vision plan questions
Many other services

Our Customer Concierge Can Assist with:

Our App is available for Android and IOS

Your coverage ID cards and effective date are readily available and can be shared with your provider.

Balance Billing
Finding a provider
Scheduling an office visit
Copy of your Member ID Card
Help with benefits
Getting elective surgeries scheduled
Dental questions
Locating a Tele-health provider

account user name and

password.